Chatbots are a great example of AI as their responses are usually dependent on a particular input, and they can even evolve over time with the help of machine learning algorithms. The use of these specialized bots is becoming more and more widespread as the technology behind them advances, and they can be applied in all sorts of creative ways by organizations.
The purpose of the software, as with most AI and machine learning products, is generally to increase productivity and reduce costs. Many monotonous processes that would traditionally require a human employee can now be automated with the help of chatbots. It’s easy to see the potential savings to be made by those who utilize the technology intelligently.
Beyond chatbots, Conversational AI refers to the use of messaging apps, speech-based assistants, and chatbots to automate communication and create personalized customer experiences at scale.